Shipping Policy

Last updated: January 2025

Shipping Rates

We offer free standard shipping on all orders within the United States. There is no minimum order requirement — every order ships free.

Processing Time

Orders are processed and shipped within 24 hours of placement, excluding weekends and federal holidays. Orders placed after 2:00 PM CST on Friday will ship the following Monday.

Delivery Times

Standard Shipping (Free): 3–5 business days
Orders to Alaska, Hawaii, and APO/FPO addresses may take 5–8 business days

Shipping Region

We currently ship within the United States only. We do not offer international shipping at this time. We are working to expand to additional regions and will announce new shipping destinations on our website and social media channels.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package through the carrier's website. If you do not receive a tracking email within 48 hours of placing your order, please contact us at info@danddorthotics.com.

Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately — we can update the address if the order has not yet shipped.

Lost or Damaged Packages

If your package is lost, damaged in transit, or arrives with incorrect items, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and send a replacement or issue a refund as appropriate.

Contact

For shipping questions, email us at info@danddorthotics.com or call +1(972) 254-9292 during business hours (Monday–Friday, 9:00 AM–5:00 PM CST).