Return Policy

Last updated: January 2025

Return Window

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items

• Products that have been used, washed, or altered
• Insoles that have been trimmed or fitted to shoes
• Items missing original packaging or accessories
• Final sale or clearance items (if applicable)

How to Initiate a Return

1. Email us at info@danddorthotics.com with your order number and the reason for the return.
2. We will respond within 24 hours with a return authorization and return shipping address.
3. Pack the items securely in their original packaging.
4. Ship the package to the address provided. Customers are responsible for return shipping costs.

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 3–5 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3–7 days for the refund to appear on your statement.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the damage. We will send a replacement at no cost to you or issue a full refund — your choice. You do not need to return damaged or defective items unless we request them for quality investigation.

Incorrect Items

If you receive the wrong product, contact us immediately. We will send the correct item and provide a prepaid return label for the incorrect product.

Exchanges

We do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order for the correct item.

Contact

For return questions, email us at info@danddorthotics.com or call +1(972) 254-9292.